Support
What if it breaks?
Then we fix it, and find out why.
Live software needs care: operating system updates, dependency patches, small fixes and the occasional surprise. We offer ongoing support and a straightforward way to report a problem.
Which kind of support suits you?
Just keep it running?
Monthly security and dependency updates, yearly compatibility work for new iOS and Android versions, and fixes for faults we introduced.
Keep it running and keep improving it?
All of the above, plus a regular block of improvement time and a monthly call to decide what matters most.
Only when something comes up?
No ongoing plan. We quote each job as it arrives, depending on availability. Fine for stable, low-risk products.
Tell us what went wrong
The most useful reports answer three questions: what did you expect, what happened instead, and how can we see it for ourselves? Add the device, browser or app version if you know them.
Please leave out passwords and your customers' personal details. We read requests Monday to Friday, 09:00–18:00 UK time; clients on a plan should also use their agreed channel.